There can be several reasons why it is not possible to log in. Are you using the correct email and password for login? Is it possible that you have created an account through Facebook, Google, or Apple ID? We recommend trying to log in with the different email addresses you have to confirm that you are using the correct login method.

If you have created an account through email but have forgotten your password, you can click on "forgot password" when attempting to log in. You will then receive an email with a link to reset your password.